Set Up a Claims Management Company

Choose your claim sectors, incorporate, build the compliance framework and case management setup, apply to the FCA for the relevant claims management permissions, then launch a compliant acquisition programme once authorised.

Yes, if you carry out regulated claims management activity in England, Scotland or Wales. Operating without permission is a serious offence.

Expect several months from a complete application. Time spent preparing evidence of systems, competence and financials is the main determinant.

No. You should not carry out or advertise regulated claims management activity before permission is granted. You can build the brand, website and content in advance.

Financial services and product claims, housing disrepair, and specialist consumer claims. Each has different fee structures and volumes.

If claims require legal proceedings you need a panel or an in-house regulated legal capability. Panel terms should be documented, including fee sharing and service levels.

Typically a percentage of compensation subject to applicable fee caps, or a referral fee from a panel firm. Fees must be disclosed clearly before a consumer signs.

Fee caps apply to certain claim types. You must check the rules for your sector and reflect them in your pre-contract information.

Yes, but you remain responsible. Every lead needs evidenced consent, an auditable source and a compliant contact route. Poor lead sourcing is one of the most common causes of enforcement action.

Case management, call recording, secure document exchange, e-signature, consent storage, and reporting by claim stage and source.

A small CMC can start with a handful of trained handlers plus a compliance owner, then scale headcount to validated volume.

Misleading advertising, unclear fees, unsolicited contact, unevidenced consent and poor complaint handling.

Yes — many do, either as a separate authorised entity or under an existing regulatory arrangement. The right structure depends on your current regulator and activity.

Very competitive on paid channels, which is why an owned organic and content asset is usually the difference between a scalable CMC and one dependent on rising media costs.

In practice yes. Recordings evidence disclosure, consent and quality, and they are the first thing requested when a complaint arises.

We explain the build, and connect you with compliance, solicitor panel, data protection, technology, insurance and marketing partners. We do not submit authorisation applications or provide legal advice.

Usually six to twelve months end to end, dominated by preparing and obtaining FCA authorisation. The variables that move the timeline most are approvals, how quickly your website and tracking are built, and how long it takes to agree terms with suppliers or partners.

Budget five figures before marketing for incorporation, compliance support, application preparation, case management technology, insurance and the website. Costs depend on whether you build in-house or use external providers, how much you spend on customer acquisition in the first quarter, and the level of technology you need on day one.

Yes. A claims management company needs a credible, fast website with clear service pages, proof of legitimacy, tracked enquiry forms and analytics. Without one you cannot run search, paid or referral acquisition properly, and buyers will struggle to verify you.

Often, yes. Existing businesses frequently add a claims management company as a new department because they already have data, staff, customers or distribution. The usual work is a separate brand or landing page, separate tracking, defined processes and any approvals the new activity requires.

SET UP A is a business launch and growth platform. We help you understand what is involved, and we introduce you to the partners who deliver what you need — company formation, banking, accounting, insurance, compliance and legal, technology, industry specialists, and website and marketing support. We do not deliver those services ourselves, and we are not your regulator, lawyer or accountant.

Yes, through partners. We can introduce you to website development partners who handle conversion-focused page structure, enquiry forms, tracking and analytics. SET UP A does not build the site itself.

Yes, through partners. SEO specialists in our partner network cover technical foundations, page architecture, commercial page content and internal linking so the business can be found in Google, Bing and AI search results.

Yes. We can introduce lead generation and performance marketing specialists relevant to your model. Where an introduction generates a referral fee for SET UP A, that is disclosed.

You are not charged for being introduced to a partner. Some partner introductions may generate a commercial referral fee for SET UP A, paid by the partner. This is set out on our partner disclosure page.

Customer acquisition. Most launches over-invest in brand and under-invest in a repeatable way to generate enquiries, and they launch without tracking, so they cannot tell which channel produced revenue.

Yes. SET UP A is built for the UK market, so the guidance, terminology and partner categories reflect UK business practice.

Tell us what you want to set up, whether you already operate a business and when you want to launch. We will come back with the services, resources and partners relevant to launching a claims management company.